Last Revised: May 27, 2013

Return & Refund Policy

For your most satisfaction, we provide you some solutions if any of these happens to you

Feel free to contact us if you have any question regarding to Return Policy at (562) 697-4408 or customerservice@thaitimecuisine.com or click contact us

Wrong Food
If you get your food different from the receipt, we are really sorry. Please call us as soon as you notice that you get the wrong food. You may come to pick up or ask us to redeliver** your food within 3 miles in the same
 delivery time frame with your previous order for free*. For credit card, we will void the last transaction of your credit card charge and recharge it for the new dollar amount. For cash, you will be asked to pay the differences of the balance if the new food has more value than the wrong food. In the same way, you will get the differences of the balance back if the new food has less value than the wrong food. Some cases, we may offer you a store credit.

Your order will be priority if you come to pick it up. All cases, please return the wrong food in the original container(s)* to our driver or our cashier to avoid additional charge.

Missed Food
It's a rare case, but possible. Please call us as soon as you notice that we miss one or more food of your order. You may come to pick up or ask us to redeliver** the food within 3 miles  in the same
delivery time frame with your previous order for free*. You may cancel the missed food before we cook without any question, and we will refund you with a store credit.

Your order will be priority if you come to pick it up.

Bad Food
We cook your food with only the finest and the freshest ingredients with USDA certified, no MSG and preservative. Please call us if it's caused by uncared delivering, bad packaging, strange objects in the food or spoilage. We will cook new ones and make sure they're the best. You may change your food to something else in case of spoilage, and we will correct your receipt. You may come to pick up or ask us to redeliver** the food within 3 miles  in the same 
delivery time frame with your previous order for free*. Some cases, we may offer you a store credit in the dollar amount of the bad food.

Your order will be priority if you come to pick it up. All cases, please return the bad food in the original container(s)* to our driver or our cashier to avoid additional charge.

Don't Like The Food
Some cases you may get exchange or a store credit in dollar amount only. There won't be any refund in cash. For exchange, you may not get the differences of the value of the food back. If the new food has more value, you will be asked to cover the balance. You may come to pick up the food or ask us to do the delivery limited in 3 miles only. A $5 delivery fee will apply.

Your order will be priority if you come to pick it up. All cases, please return the food in the original container(s)* to our driver or our cashier to avoid additional charge.

Get Food Delay
We understand that everyone is hungry when they call us. We're trying real hard to deliver the food to you at our best. For some reasons we delay your order more than our
delivery time frame, you may get 20% off of the bill back in a store credit or cancel your order without a question from us.

Your order will be priority if you come to pick it up.

Return / Cancel
Sorry, no refund if you change your mind after all the food has been cooked. You may get a store credit the half of the bill in some cases. Please contact us for more information.

Complimentary Food
Sorry, no refund on any complimentary food. You may get exchanges for some reasons. Please contact us for more information.

 

* If the food is consumed more than 20% of the full portion, you may not get a/an refund or exchange if it's not due to spoilage and/or unusually objects in the food. Please contact us for more information.
** Redelivery address cannot be different from the previous one. Limited 3 mile driving distance. We will refund you with a store credit only if you don't come to pick up your food.